HELP CENTER
If you are not satisfied with our work, please email to our manager

Order Status



Awaiting Payment - Every time you checkout an order at viennois-online.com, an order number is created for you.If you decide not to pay for an order you've checked out, you don't need to do anything - it will just automatically expire later.
Awaiting Processing - This means we have received your payment.Your order will be handled according to our standard procedure.
Processing - This means we are processing your order.We are gathering all the products you ordered together and check the quality,making sure they function well.
the "Processing" Include below status.
        1 .Begin Processing
        2 .Processing
        3 .Complete Processing
        4 .Leave Warehouse
Prepare Shipment - We are packing all the products properly,also will follow your instructions to label tha package or add in customized invoice in package.
Shipped - This means we have sent out your order.You will receive an email from Lightinthebox including tracking number and links.You can also log in your account to check it.
Received - This means your order was delivered sucessfully,we will stop tracing this order.If there is any after sale issues,please contact our customer service representative for further action.
Cancelled - The order in this status will be irremediable and useless.The most possibility is that you asked us to cancell an unpaid order
Problems - This means your order have some problem, as payment or your shipping address etc..